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FAQs
Are covers washable?
sofa-sacks are spot clean only as they are direct fill products. If you would like to purchase additional covers those are available in our accessories section and we offer very competitive prices for new covers.
Do you have a return policy?
You have 30 days to return your sofa-sacks if you are not satisfied. Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrectly sent. In such cases, we will cover the return shipping fees.
What locations do you ship?
All U.S. States.
How long does it take to process my order?
We typically process all orders within 1–2 business days.
Do you check the products before shipping?
Yes. Every order goes through a quality verification process to ensure product quality and shipping accuracy before being shipped.
What shipping carrier do you use?
All items are shipped via UPS Ground for safe and efficient delivery.
How much does shipping cost?
Shipping is free for all orders delivered within the contiguous United States.
How long does delivery take?
Most orders arrive within 7 to 14 business days after shipping, depending on your location and UPS delivery schedules.
Will I get tracking information?
Yes. Once your order ships, you’ll receive a confirmation email with tracking details, so you can follow your package every step of the way.
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