Return and Refund Policy

We want you to love your sofa-sacks purchase. If for any reason you're not completely satisfied, we’re here to help. Please review our return and refund policy below for full details on how to return or exchange an item.

Return & Exchange Eligibility

30-Day Return Window:
You may return or exchange eligible items within 30 days of receiving your order. To qualify, the item must be unused, in its original condition, and include all original packaging and tags.

Return Shipping Costs:
Customers are responsible for the cost of return shipping, as well as any related fees. We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.

Non-Returnable Items:
We do not accept returns for products that have been used, damaged, or are not in their original packaging. Items returned without meeting these conditions may not be eligible for a refund or exchange.

How to Initiate a Return or Exchange

To begin the return or exchange process, please follow these steps:

1. Contact Us Within 30 Days:
   Reach out to our customer service team within 30 days of delivery to request a return or exchange authorization.

2. Provide Order Details:
   Please include your order number and photos (if applicable) to help us evaluate the condition of the item.

3. Wait for Authorization:
   Do not ship any items back until your return or exchange request has been authorized by our support team.

Customer Service Email:
📧 [email protected]

Refund Processing Time

Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund:

• Inspection Timeframe: Most returns are reviewed within 2–3 business days of receipt.

• Refund Timeline: If approved, your refund will be processed within 7–10 business days.

• Refund Method: Funds will be returned to your original form of payment (e.g., PayPal, credit card). Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Important Notes

• Unauthorized Returns Will Not Be Accepted: Returns or exchanges must be approved in advance by our customer service team. Items returned without authorization may be rejected and sent back at the customer’s expense.

• Proof of Purchase Required: Please keep your order confirmation and receipt, as they may be required for processing your return.

If you have any questions about our return and refund policy or need assistance with a return, please don’t hesitate to contact us at:

Address:

1125 W Remington Blvd
Bolingbrook, IL 60490
United States

Email: [email protected]

We’re always happy to help!